The instrument is thoroughly inspected and tested at the factory and is
ready for use upon receipt.
It is presumed that when the instrument was received, its shipping
carton was inspected for damage. If the carton was damaged, the
carrier was notified and the carton was saved for carrier inspection.
The instrument and other components were then removed from their
packing materials and inspected for broken parts, scratches, dents, or
other damage. Any damage was immediately reported to Lighthouse.
Damaged cartons should be replaced by calling Lighthouse Sales.
Keep an undamaged carton for reshipment of the instrument for its
annual factory calibration.
Should it become necessary to return the unit to the factory for any
reason, contact Lighthouse Customer Service or visit our website,
, and obtain a Return Merchandise
Authorization (RMA) number. Reference this number on all shipping
documentation and purchase orders. After receipt of the RMA number,
follow the shipping instructions below:
1. Use the original container, nozzle caps and packing materials
whenever possible. The risk of expensive damage and additional
charges is too high.
2. If the original container and packing materials are not available,
contact Lighthouse to purchase a replacement shipping container
and nozzle caps. The unit may be wrapped in “bubble pack”,
surrounded with shock-absorbent material and placed in a doublewalled
carton - the instrument should not rattle around when the
carton is vigorously shaken. If the instrument is damaged during
shipment due to inadequate user packing, the warranty may be
voided and all repairs required will be charged at cost.